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We have established retention policies and procedures to ensure that when the retention period expires, your personal information will be removed from our systems and destroyed in a secure manner.
We obtain information directly from you such as when you complete our surveys, participate in a contest, test drive, focus group or other promotion, campaign or event, purchase roadside assistance or extended service plan or contact our CRD.
We respect your privacy and are committed to protecting it.
A persistent cookie is stored on your computer's hard drive until a specified date which could be tomorrow, next week, or ten years from now.
Persistent cookies stay on your computer until either they expire, they are overwritten by new cookies, or you manually remove them.
We use this information to perform analytics on users' experience while using the site and to improve the functionality of our website to better meet user wants and needs, identify popular features, and measure site activity including peak site usage times, page visits and click throughs.
When you close all your browser's windows or shut down your computer, the session cookie disappears forever.
We are committed to working with you to obtain a fair and rapid resolution of any complaints or disputes about privacy and the handling of your personal information and are happy to respond to your questions and comments.
If after contacting our CRD you still have unresolved concerns with respect to our handling of your personal information, please write to our Privacy Officer: Volvo Car Canada Limited (VCCL).9130 Leslie Street Suite 101Richmond Hill, Ontario, Canada L4B 0B9Attention: Privacy Officer If you have completed the above process and we have been unable to resolve your concern, you may file a complaint with the federal Privacy Commissioner of Canada or the appropriate provincial privacy officer. Service data recorders in your vehicle are capable of collecting and storing diagnostic information about your vehicle.
How to Contact Us and Concern Resolution Why We Collect and How We Use Customer Information Types of Customer Information We Collect and Use How We Collect Customer Information How We Collect Information on our Website How We Share Customer Information with your Retailer and Our Agents How You Can Opt Out of Further Marketing Communications Security and Accuracy of Customer Information Access to and Rectification of Your Personal Information Effective Date and Revisions Information about Volvo Car Canada Limited (VCCL). (Volvo) is an importer and distributor of vehicles, automotive accessories and aftermarket automotive parts and service products.